![]() You may receive one of the following connection errors when trying to launch the game.Download™ Recommended Forge is 1.20.1 - 47.1.44 The RSI Launcher error file log.log will show this line if this is causing the launcher to fail: "error" : "Star Citizen process exited abnormally (code: 3221225477) Though rare, simply having certain applications installed may also cause troubles, which is much harder to identify.Ī recent conflict our Tech Support Agents have identified is with Sonic Studio 3 / Sonic Studio Virtual Mixer which will need to be fully uninstalled for the RSI Launcher to properly function. It is difficult to form a list, but if you are running into constant issues with consistently launching the game, considering turning off other running programs and applications and trying again. There are cases where certain specific programs may conflict with the RSI Launcher and prevent it from running properly. Running and Installed Application Conflicts Completely shutdown your computer to fully clear any lingering Windows 10 memory cache. You may need to perform a complete deletion and reinstall. We've seen issues with Avast, Panda, and a few others. Some players have had to change their anti-virus software.Ensure our files are whitelisted in your firewall and anti-virus software: RSI Launcher.exe and StarCitizen.exe.Some players were able to get this solved with their help. You may need to contact your Internet Service Provider (ISP) to also have them update and check your ports for your account.This article can help for adding ports to a router.If you receive an error of "Cannot retrieve Update Manifest" or error code 0x1004, you may have an access issue.Įnsure TCP 8000 - 800 - 64110 ports are permitted out/opened in your firewall/router. Make sure all of your Windows updates have fully installed.Ĭannot retrieve Update Manifest - code 0x1004.If you have Windows home or pro in the US, you do not need this pack. For Windows version N or KN, make sure you have the latest Media Pack for Windows.If you bought a new computer, manually handle and adjust your operating system updates, or reformatted your drive with Windows, you should verify you have the following files and settings configured before installing the RSI Launcher and Star Citizen. Scroll down to the option Quit launcher when window is closed.Or you can open the Windows Task Manager to find and close extra Launchers. Right click on an icon and select Quit to close extras. ![]() You may see multiple RSI icons for each open launcher. You may want to check and close any additional Launchers.Ĭlick the System Tray near the date and time on the Windows task bar. By default, the RSI Launcher only minimizes to the system tray when you click X to close. It's possible you may have multiple Launchers open. Just in case, fully close the Launcher and make sure the file is definitely removed from (install drive)\Program Files\Roberts Space Industries\StarCitizen\LIVE. This also helps to keep login information updated. Helpful note: The logindata.json file generates and deletes when the RSI Launcher is open. Open the Launcher and try logging in again with your Login ID and password! Fully shutdown your computer. This fully clears any remaining Windows memory cache with incorrect or corrupt information.Locate the folder: (install drive)\Program Files\Roberts Space Industries\StarCitizen\LIVE.It's possible your USER content needs to be rebuilt. If you are tight on space, you may encounter issues when performing Star Citizen updates or file verification. If you do not have enough space, the install may not complete. At least 60GB of space for the RSI Launcher and Star Citizen.Make sure to check the available space on your current drive before installing. Running and Installed Application ConflictsĬurrently, the RSI Launcher does not verify the amount of available and required harddrive space against the drive you select.Cannot retrieve Update Manifest - code 0x1004.We track entered and contributed reports to provide information directly to development and QA. The issues can have underlying errors involving your system specs, network configuration, Internet Service Provider (ISP) settings, and graphic card / GPU issues.Īlways search the Issue Council when you encounter a crash or issue. The RSI Launcher may encounter a variety of errors and issues when installing, updating, and launching the game.
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